The Story
This healthcare organisation wanted to lower operational costs and improve customer satisfaction by minimising efficiencies in the prior authorisation process and making sure that claims could be approved as quickly a possible. Together with Chesamel, the business created an intelligent document processing solution, using automated analytical tools to comply with new and future privacy legislation.
Impact
The multi-faceted solution we created increased efficiency significantly, lowering peer reviews by 30% and cutting time spent on admin by 70%. This enabled the client to save costs and grow its profits.
Methodology
We implemented a web app with a clear user interface and secure data storage, with intelligent document processing at its core. Advanced data extraction and a GenAI criteria matching system ensured that the solution was intelligent and easy to use.
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