Job Summary:

We are seeking a highly organised and detail-oriented Office Manager to oversee our London office and international branches. The successful candidate will be responsible for a wide range of administrative, operational, and compliance tasks, ensuring seamless office operations, maintaining brand standards, and supporting international business activities.

Key Responsibilities:

Office Management:

• Oversee day-to-day office operations in London, ensuring smooth functioning and adherence to company standards.
• Manage and mentor the office management apprentice to handle day-to-day administrative tasks.
• Collaborate with overseas colleagues to ensure consistent operational practices and brand alignment across all locations.
• Maintain and update document templates and shared drives, ensuring accessibility and organisation for the entire team.
• Manage the ISO accreditation process, ensuring compliance and maintaining certifications.
• Identify and resolve operational issues promptly, developing and implementing workable solutions.
• Ensure all office environments meet Chesamel’s desired aesthetic and functional standards.

Compliance, Client Onboarding & Contracts:

• Manage compliance and registration processes for global entities, ensuring adherence to local regulations.
• Oversee the onboarding processes for new accounts, directly managing any technical requirements with clients and ensuring that all parties complete the required compliance documents in a timely manner
• Complete procurement forms and registrations as needed.
• Develop and maintain contract templates for all entities.
• Review new contracts initiated by external parties.

Procurement & Renewals:

• Manage renewals for subscriptions, memberships, and insurance policies.
• Oversee the procurement process, ensuring timely acquisition of office supplies and services.

IT Operations:

• Monitor and enhance the performance of applications, infrastructure, and services to meet or exceed SLAs.
• Identify and mitigate operational risks, implementing appropriate controls and measures to protect client assets and data.
• Manage relationships with third-party vendors and partners, evaluating performance and ensuring alignment with business objectives.

Qualifications & Skills:

• Proven experience in office management, preferably with international experience.
• Experience in working within a startup or SME environment
• Understanding that all roles contribute to revenue generation.
• Strong leadership, organisational, and problem-solving skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in Monday.com, HubSpot, and Google Workspace.
• Experience with compliance and contract management.
• Ability to work independently and as part of a global team.
• Willingness to travel internationally as needed.