Marketing Account Manager

Marketing Account Manager

Marketing Account Manager

Location: Holborn, London

Who We Are

Chesamel delivers workforce solutions to enable business transformation. Some of the world’s biggest tech companies choose Chesamel to help solve their marketing and workforce challenges. Join us today to be part of those solutions.

About the Role

We are looking for a Marketing Account Manager to join our growing Account Management team supporting our client accounts. This role is a hybrid of team leadership, client development and account management. We’re looking for a flexible and versatile account manager with marketing experience (ideally in an agency and tech background) who will be responsible for the growth of our client campaigns and teams.

You will be joining a team of account managers dedicated to providing an awesome service to our clients and you will be leading a team of embedded consultants delivering directly on client projects as part of an integrated marketing service. The post-holder will work from our new office in Holborn, with some hybrid homeworking.

Responsibilities

Responsibilities include developing client relationships, tracking and analysing the performance of our embedded teams and supporting the Senior Marketing Account Managers and Executive Director with anything required to ensure that the accounts are successfully managed.

  • Support with onboarding new clients and allocate responsibilities to relevant teams across the agency.
  • Support the Senior Marketing Account Managers to build long term relationships with our clients.
  • Identify opportunities for growth across all client accounts.
  • Maintain regular contact with clients, as well as more formal account review meetings to ensure the health of the account and identify any additional needs Chesamel might be able to support clients with.
  • Support the Senior Marketing Account Managers with the rollout of new services to existing clients.
  • Collaborate, and lead where required, on project proposals and business opportunities with new and prospective clients.
  • Execute directly on marketing projects, both for Chesamel and client projects.
  • Oversee and directly manage a team of embedded marketing professionals, providing advice, guidance and mentorship, and ensuring that clear goals and OKRs are set for all project teams.
  • Ensure that your team is motivated and their morale is high with your positive outlook and engaging approach.
  • Work closely with internal colleagues to deliver an exciting framework of engagement and development activities for the embedded team.
  • Maintain a detailed understanding of the current marketing campaigns being delivered by our teams.
  • Build and maintain strategic relationships and partner with key industry players, agencies and vendors
  • Monitor project delivery and report on a weekly basis, as well as monthly status reports to the leadership team.

Requirements

To be successful in this role, you should be hands-on, be a problem solver and be obsessive about delivering an excellent service to our clients. Ultimately, you will help us build and maintain strong client and team relationships.

  • Experience in account management, ideally within a tech marketing environment.
  • Experience of line managing, leading and motivating others.
  • Ideally, experience of working in both an agency environment and an in-house marketing team.
  • Excellent account management skills, with the ability to proactively identify and manage any issues that arise.
  • Demonstrable experience in negotiation and meeting client requirements.
  • A track record of building internal and external relationships with senior stakeholders.
  • Solid understanding of budgeting and reporting on progress.
  • Working knowledge of Google Workspace and/or relevant software (e.g. Hubspot).
  • Up-to-date with the latest trends and best practices for clients and teams
  • BSc/MSc degree in Marketing or related field

All applications are handled in line with Chesamel’s Data Privacy Notice for Applicants, available on our website.

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