Campus Community & Operations Manager

Job Type: Fixed-term contract / Salary: Competitive / Job Ref: 23011902
Location: London, United Kingdom / Date Posted: 23rd January 2019

Job Description

About DiscoverWork

DiscoverWork is now hiring!

DiscoverWork is a subsidiary business of Chesamel Group.

We are not your standard employment agency, we have launched a platform that aims to inject emotion back into the role discovery process, allowing our members to find the perfect role for them through businesses telling their story from the get go.

We want to ensure our members are happy at work, and this stems from finding the right role. This is why we give our members an authentic and comprehensive image of each company before they embark on the interviewing journey.

Overview

Being one of the world’s leading tech companies, our client supports startups by operating in community spaces. This is a place where entrepreneurs are encouraged to learn, connect, and build companies that will change the world. These campuses are currently based in London, Madrid, São Paulo, Seoul, Tel Aviv, and Warsaw.

Our client is looking for a Campus Community and Operations Manager in London who will lead their community strategy, user experience and operations in these physical spaces. As a Campus Community and Operations Manager, you will dedicate your attention and efforts to ensuring that member startups get value from being involved in this initiative, through delivering world-class community engagements, optimizing user experience including the physical space, and continuing to find creative ways to contribute to the growth of the wider startup ecosystem.

In this role, you will manage a wide range of vendors and suppliers to deliver an excellent Campus experience and best-in-class physical operations. In addition, you will be at the frontlines, helping build and grow a thriving community in collaboration with external organizations as well as internal teams. You are knowledgeable and passionate about entrepreneurship, community-oriented, an operational ninja, and known for getting things done.

Responsibilities

  • Project and operational management for your assigned Campus space, which includes:
  • Owning the Campus user experience and proactively identifying how it can be continuously improved
  • Aligning cross-functional teams to deliver great user experience and project managing implementation of improvements to the physical space
  • Acting as the go-to person for fixing physical operational issues, managing vendors and contractors to implementation and escalating urgent issues to get them solved
  • Supporting event and facilities logistics for all Campus-led programs and community-led events and workshops
  • Maintaining clear stakeholder communication with regards to all operational projects
  • Managing POs and finance for all Campus operation. Community development lead, which includes:
  • Creating a strategic plan and vision for our client’s startup community work and relationships with external organizations in close collaboration with the Head of this department. This includes efforts to foster diverse communities through partnerships and events
  • Executing on the plan by creating and fostering partnerships with external community organizations, and enabling them to be present at Campus through events and workshops that are relevant for startups
  • Developing membership and onboarding processes that add value to the target audience and build a sense of community
  • Representing the team in the local campus, knowing the community inside out and forming strong bonds with all residents, members and partners

Qualifications

Minimum Qualifications:

  • BA/BS degree or equivalent practical experience
  • Solid project management skills, paired with resourcefulness
  • Highly detail-oriented with both a quantitative and qualitative outlook yet at the same time an ability to step back and get the big picture
  • Experience working in and extensive knowledge of the local startup ecosystem
  • At least 4 years of relevant experience
  • Ability to speak and write English fluently

Desired Qualifications:

  • Strategic leader who is able to balance competing priorities and manage several time-sensitive projects at once in a fast-paced environment with minimal direction
  • Strong attention to detail, creative, open-minded, persistent, highly collaborative and able to grasp a deep understanding of our client’s principles and business
  • Solid project management skills, paired with resourcefulness
  • Effective team player who can lead efforts across disciplines and possess strong networking skills for internal and external audiences.