Client Relationship Officer

Job Type: Full Time/Contract / Location: London / Date Posted: 17th August 2017

Job Description

We are looking for a Client Relations Officer (CRO) to create and nurture long-term relationships with our clients. You will resolve any issues that arise to ensure customers are satisfied with our services.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in marketing and training with knowledge of our industry, then this role is for you.

Your goal will be to help us safeguard our revenue and retain our client by identifying new revenue streams and ensuring a high standard of service.

Responsibilities

  • Build relationships with key employees among customers
  • Develop our proposition of learn, engage and discover to ensure it is positively received by customers and the media
  • Create plans to address clients’ business needs
  • Advise clients on creating profitable processes
  • Schedule regular meetings with customers to ensure they are satisfied
  • Act as point of contact for complaints and escalate issues as appropriate
  • Help up-sell or cross-sell services and products
  • Ensure both the company and clients adhere to contract terms
  • Study competition to find new ways to retain customers
  • Set sales and revenue targets and work diligently to meet them
  • Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs

Requirements

  • Proven experience as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in marketing, project management and team leadership; industry knowledge is a plus
  • Experience tracking relevant KPIs (e.g. customer satisfaction)
  • Proficient in G-suite, with working knowledge of CRM platforms (e.g. Salesforce)
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • BSc/BA in Business Administration, Marketing or a related field

Salary + Commission (Competitive and Negotiable)